The benets conferred to the Customer by this manufacturers warranty are additional to the consumer guarantees, rights and remedies under the Stat
consumer protection laws including those prescribed under the Indian Consumer Law which is defined herein as your Statutory Rights.

This warranty does not detract, excluded or limit your Statutory Rights.
Your Statutory Rights entitle you to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Date = the purchase date or installation date or the date indicated on your Proof of Purchase whichever is later.

Three Mate Solar warrants to the Customer that its factory-assembled and supplied solar panels, including the photovoltaic modules (the PV modules), frames, brackets, connectors, inverters and cables (the parts) are free from defects or failure for a period of twelve (12) years from the Warranty Date.

This warranty covers any and all failures of the PV modules or parts as a result of:

• Defective materials or manufacturing;
• Oxygenation or distortion of the frame or parts;
• Any cracks or chipping of the glass cover before installation;
• Malfunctioning of the factory-assembled cables or connectors or junctions points;
• Non-conformity to the specifications of the PV Modules or the parts.

12 years Peak Power Limited Warranty : APS warrants that for a period of twelve (12) years from the Warranty Date the power output obtained from the PV Modules supplied shall not be less than 91.2% of the Peak Power tested at the STC.

Should any of the PV Modules fail to provide the power output as warranted as a consequence of defective materials or workmanship, Three Mate Solar shall repair or replace the defective PV Module. Alternatively at its sole discretion, Three Mate Solar may add one or more additional PV Modules to the system to bring the total Peak Power output of the complete system to at least 91.6% of the specified Peak Power.

30 years Peak Power Limited Warranty: Three Mate Solar warrants the for a period of thirty (30) years from the Warranty Date the power output from the PV Modules shall not be less than 80.6% of the Peak Power tested at the relevant STC and specified in the Three Mate Solar specification sheet.

Should any of the PV Modules fail to provide the power output as specified as a consequence of defective materials or workmanship, then Three Mate Solar shall
repair or replace the defective PV Module. Alternatively at its sole discretion, Three Mate Solar may add one or more additional PV Modules to the system to bring the total Peak Power output of the complete system to at least 80.6% of the specified Peak Power.
Subject to any Statutory Rights, the remedies provided under this PART B shall be the only remedies available pursuant to this PART.

Subject to the proper and timely conduct of maintenance of the PV Modules and the parts, the warranties contained in 12 Years Limited Product Warranty and Guaranteed Peak Power Limited Warranty may be transferred to another Customer provided the PV Modules remains installed in their original location.

1. All warranty claims must be lodged with Three Mate Solar within the applicable warranty period. Three Mate Solar reserves the right to reject any warranty claim lodged outside the relevant warranty period.
2. Notifications of any warranty claim must be addressed to Three Mate Solar at its address shown herein or at ensure a warranty claim is properly assessed without delay, the notification must contain the following details :
   • the serial number(s) of the PV Module(s);
   • Proof of Purchase or the original tax invoice; and
   • a detailed description of the claim;
3. After a warranty claim has been lodged, Three Mate Solar may request that the Customer provide proof of all maintenance work done to the PV Modules as per the Three Mate Solar Maintenance Schedule. Failure to provide proof of the scheduled maintenance may void the warranties provided in Guaranteed Peak Power Limited Warranty.
4. Warranty claims will not be processed if a PV Module or a part cannot be identified by type, labelling or serial numbers as being manufactured or distributed by Three Mate Solar or its authorised distributors.
5. Before any PV Module or parts are returned to Three Mate Solar, the return must be first authorised by Three Mate Solar. Any such item returned and replaced under a warranty claim shall become the property of Three Mate Solar.
6. As some PV Modules and parts are discontinued or superseded, Three Mate Solar reserves the right to replace any PV Module or part with a newer model.
7. The repair or replacement of a PV Module or parts does not extend the terms of the warranties in 12 Years Limited Product Warranty or Guaranteed Peak Power Limited Warranty for that PV Module or parts.

This policy governs the warranty program for Three Mate Solar. Customers wishing to participate in the Replacement Program must abide by the procedures and requirements set forth in this policy. Three Mate Solar in its sole discretion, reject the exchange of any inverter not returned in accordance with this policy.

The warranty period commences from the date on which the inverter is commissioned by the installer or integrator. For non-registered products, the warranty will be effective after the date of invoice commencing, 6 month after the production date or starting from the day of the successful completion of the commissioning, whichever comes earlier. Replacement services will apply only to the inverters within their warranty period.

This warranty policy is NOT transferable and will apply only to new inverters installed by a suitably qualified professional. The warranty policy will be rendered invalid where inverters are sold second hand through unlicensed sales channels.

Please note: If you are a private end-user, please contact your installer in the first instance. Three Mate Solar will work directly with the installer to replace a faulty inverter if deemed eligible under the terms of the Replacement Program. The warranty policy outlined here in this document represents a product replacement warranty, and does not cover the costs of installation and commissioning. If the original installation company has ceased trading, please contact a suitably qualified installer to arrange an on-site inspection.

1. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding etc.)
2. Improper or noncompliant use.
3. Improper installation, commissioning, start up or operation (contrary to the guidelines provided in the installation manual supplied with each product).
4. Inadequate ventilation and circulation resulting in minimized cooling and natural air flow
5. Installation in a corrosive environment
6. Damage during transportation
7. Unauthorized repair attempts
8. Failure in adequately maintaining the equipment. An on-site inspection by a suitably qualified technician is required following sixty months of continuous use. Warranty claims made beyond 60 months from the date of commissioning may be declined if it cannot be demonstrated that the equipment has been maintained adequately.
9. Failure in registering the warranty as required under this policy. Warranties must be registered no more than six weeks from the date of commissioning. Any attempt to register the warranty beyond the six-week registration period (without written consent from Three Mate Solar) will invalidate any warranty claims. Three Mate Solar may request to see documented evidence where they suspect that a warranty was registered more than six weeks following the commissioning date.
10. In the event that the inverter display ceases to function, but where the inverter is otherwise operating normally, Three Mate Solar may not issue a replacement product where the display/programming features available on the display can be viewed/set on external devices using software supplied by Three Mate Solar.

Any inverter qualifying for replacement within the warranty period will be replaced with a new or refurbished inverter, subject to the terms and conditions detailed within this document being adhered to. The following items must be made available to Three Mate Solar for a replacement to be effected under this policy:

Inverter data including:

1. Product model
2. Product serial number
3. Failure code
4. Failure comment

Documentation including:

1. Copy of original purchase invoice.
2. Valid warranty certificate
3. Detailed information about the entire systems (e.g. system schematic)
4. Documentation of previous claims/exchanges (if applicable)

In the event of an equipment failure or fault, it is the responsibility of the installer to work directly with the Three Mate Solar Technical Support team in order to limit the return of non-faulty equipment. The Three Mate Solar Technical Support team will work with the installer to rectify the fault or fault message through telephonic support or with direct PC links.

Note: To qualify for further compensation and a replacement unit, the installer must first contact the Three Mate Solar Technical Support team and fulfil the installer’s responsibilities under Section 3 of this document.

All the Inverters are required to be registered for warranty as mentioned in Section 1 in order for them to be eligible for replacement program. It is a requirement that the end-user (or the installer on behalf of their customer) register the warranty at the relevant address as specified in Section 1 (as specified on the registration certificate), at which point a full warranty certificate is issued. Warranties must be registered no more than six weeks following the date of commissioning. The information required at the point of registration is as follows:

1. Inverter model
2. Inverter serial number
3. Installation date
4. Customer name
5. Installation post code
6. Full installation address
7. Name of Installation Company